DESKOMA SUPPORT
Here for
the next step.
Product questions, order enquiries or support after delivery. Start here.
CONTACT DESKOMA ↗ORDERS & DELIVERY ↗
Orders and tracking.
Check delivery information and ask about your order.
PRODUCT SETUP ↗
Manuals & guidance.
Find available model-specific manuals and setup instructions.
WARRANTY & AFTER-SALES ↗
Product support.
Ask about coverage, product issues and the information needed for an assessment.
RETURNS & REFUNDS ↗
Understand the process.
Read the published terms before sending a product back.
REPAIR & MAINTENANCE ↗
Local service enquiries.
Find a support route for your location and model.
CONTACT DESKOMA ↗
Speak with our team.
Send your name, email, order number where applicable, model and a description.
FREQUENTLY ASKED QUESTIONS
A little clarity.
Orders & Delivery — How can I track my order?
Use the tracking information supplied for your order, where available. If you have not received it, send an order enquiry with your order number. This page does not provide live order lookup.
Orders & Delivery — Which countries do you deliver to?
Read the shipping policy and check the available delivery options for your address at checkout. Ask us to confirm before ordering if the destination is unclear.
Orders & Delivery — How long does delivery take?
Timing depends on stock, destination and the confirmed delivery arrangement. Refer to the applicable shipping information rather than assuming a fixed delivery time.
E-Bike Information — How do I charge my battery?
Read the instructions for your exact model, battery and supplied charger. Ask for the correct manual if it is missing. Do not assume another model uses the same charger.
E-Bike Information — Where is my user manual?
Open Product Setup & Manuals to find a published model document. If it is not listed, contact DESKOMA with the full model name.
E-Bike Information — How do I maintain my e-bike?
Follow the supplied model instructions and ask about inspection or maintenance support for your location. Procedures and service intervals can differ between models.
Warranty & Repairs — How do I submit a warranty enquiry?
Send your order number, model, location, description of the issue and relevant authorised photos or video links. The team must assess eligibility under the applicable terms.
Warranty & Repairs — Where can I get my bike repaired?
Use Stores & Service or contact DESKOMA to ask about real service options. The draft locator currently contains fictional demo locations that cannot accept visits.
Warranty & Repairs — How do I order replacement parts?
Provide your bike model and identify the required component. Compatibility and availability need confirmation before an order.
Returns & Refunds — What is your return policy?
Read the published returns policy for the relevant conditions, timeframe, process and costs. Ask for clarification if any information is missing.
Returns & Refunds — How do I request a return?
Contact DESKOMA with your order details before sending the item. Follow the applicable published procedure and agreed return instructions.
Returns & Refunds — When will I receive my refund?
Refer to the published policy and the status of your specific return. Contact DESKOMA if you need an update; no refund timing is guaranteed by this FAQ.
SHIPPING, RETURNS & COVERAGE
Know before you order.
Delivery, returns, service availability and warranty terms depend on the applicable product and published policy. Contact us if the information you need is missing.
CONTACT DESKOMA
Tell us what
you need.
Use the form for product, order, repair or test ride enquiries. A request does not confirm availability or an appointment.